Your Privacy Matters

At Holfix, trust is at the centre of everything we do—from the way we work on your home to how we handle your personal information. When you contact us or request a quote, you’re trusting us with your details, and we take that responsibility seriously.

This page explains what information we collect, why we collect it, and the steps we take to keep it secure. We’ve kept it clear and straightforward, so you know exactly where you stand.

Clear, respectful, and handled with care — just like our work.

Effective Date: [14 March 2026]

  • This Privacy Policy explains how we collect, use, store, and protect your information in line with the New Zealand Privacy Act 2020.

  • We may collect personal information when you:

    • Request a quote

    • Contact us via our website, phone, or email

    • Engage our services

    This may include:

    • Name

    • Phone number

    • Email address

    • Property address

    • Project details and job requirements

    We may also collect limited technical information such as:

    • IP address

    • Browser type

    • Website usage data (via cookies and analytics tools)

  • We collect information directly from you when you:

    • Fill in forms on our website (hosted on Squarespace)

    • Email or call us

    • Engage with our services

    We may also collect data automatically through:

    • Cookies

    • Website analytics tools (to understand how visitors use our site)

  • We use your information to:

    • Respond to enquiries and provide quotes

    • Deliver building, plastering, painting and renovation services

    • Communicate with you about your project

    • Improve our website and customer experience

    • Meet legal and business obligations

    We only collect what we reasonably need to carry out our work.

  • We keep your personal information only for as long as it is needed to:

    • Provide our services

    • Maintain business records

    • Meet legal, accounting, or compliance requirements

    Once it is no longer required, we take reasonable steps to securely delete or anonymise it.

  • We do not sell or rent your personal information.

    We may share your information only when necessary with:

    • Trusted subcontractors or suppliers working on your project

    • Service providers that support our business (including Squarespace for website hosting and forms)

    • Professional advisors (e.g. accounting or legal support)

    • Authorities, if required by law

    All third parties are expected to handle your information responsibly.

  • Some of your information may be stored or processed outside New Zealand.

    This includes services such as:

    • Squarespace website hosting and form submissions

    • Analytics or email systems we may use

    Where this occurs, we take reasonable steps to ensure your information is protected in line with New Zealand privacy standards.

  • Our website uses cookies and analytics tools to:

    • Understand how visitors use our website

    • Improve performance and user experience

    Cookies do not personally identify you.

    You can disable cookies in your browser settings if you prefer, although some parts of the site may not function as intended.

  • We take reasonable steps to protect your personal information from:

    • Loss

    • Misuse

    • Unauthorised access

    • Disclosure or alteration

    This includes secure systems and trusted service providers. However, no online system can be guaranteed 100% secure.

  • If a privacy breach occurs that is likely to cause serious harm, we will:

    • Take immediate steps to contain the breach

    • Assess the risk

    • Notify affected individuals as required

    • Notify the New Zealand Privacy Commissioner where legally required

    We take privacy protection seriously and act quickly if issues arise.

  • Under the Privacy Act 2020, you have the right to:

    • Request access to your personal information

    • Request correction of your information

    We will respond to requests within a reasonable timeframe (generally within 20 working days).

  • This website is hosted on Squarespace and may use third-party services such as:

    • Contact forms

    • Analytics tools

    • Email systems

    This means:

    • Some data may be processed or stored by Squarespace

    • Squarespace may collect technical and usage data to operate the platform. [Squarespace Privacy Policy].

    • These providers may process or store data outside New Zealand.

    We use reputable providers and take care to ensure your information is handled securely and appropriately.

  • Our website may include links to external websites.

    We are not responsible for:

    • Their content

    • Their privacy practices

    • How they handle your information

  • We may update this Privacy Policy from time to time.

    The latest version will always be available on our website.

  • If you have any questions about this Privacy Policy or your information:

    Holfix Limited
    Email: info@holfix.co.nz
    Phone: +64 (0) 225090194